Fenster Return Policy

PRODUCT RETURN POLICIES

Casement & Double-Hung Sashes

Orders received and deemed incorrect for any reason, including, but not limited to; Mis-measurement, incorrect model, or incorrect selected options/specifications, are returnable for a 50% restocking fee. It is the customer’s responsibility to review product information, input order specifications correctly, and review the provided detailed invoice for correctness prior to authorizing order payment. 50% refund is for the product total only. Delivery fees are not refundable. The customer may elect to receive a 50% credit toward a new order, but return of the original order is required. The product must be returned intact and undamaged to receive a refund. Pro-rated refunds will be based on the condition of the returned product. Customers can elect to have the product picked up for an additional return fee, which will be deducted from the product refund.

Delivery Damage: Orders delivered via Fenster truck are guaranteed up until receipt by the customer. Damage to any product delivered via Fenster truck must be reported within 48 hours of receipt and product must have remained at the original delivery location.

Shipping Damage: Orders shipped via ground or common carrier are at the discretion of the customer and require a shipping waiver. Fenster will NOT guarantee, refund or replace products due to damage caused by 3rd party vendors.

Jambliners

Un-cut, stock-size jambliner kits are returnable at the customer’s expense less a 25% re-stocking fee. Jambliners returned damaged or otherwise altered in any way will not be refunded. Alternate jambliner kits can be exchanged at customer’s shipping expense plus added return shipping costs.

Hardware

Stock hardware items are returnable at the customer’s expense less a 25% re-stocking fee. Custom ordered items from Strybuc Industries catalog require a 50% restocking fee.

Millwork/Components

No returns or refunds are permitted on any millwork cut stock, pre-cut frame kits, or individual sash components. The customer is required to ensure proper ordering specifications and quantities.